Refund policy
Change-of-Mind Returns
We accept voluntary returns of eligible products within 30 days of delivery. To qualify, the product must be unused, unopened, in pristine condition and sealed inside its original transparent protective film. Proof of purchase and prior return authorization are required.
Products that have been removed from or opened through their protective film are considered opened products. For food-contact hygiene and resale reasons, opened or used products are not eligible for voluntary change-of-mind returns. This eligibility rule does not mean that wooden boards cannot be cleaned or sanitized appropriately, and it does not restrict applicable legal warranties.
In certain circumstances, and entirely at our discretion, we may offer an alternative resolution for an opened non-defective product, such as a partial refund or complimentary replacement. The customer may be permitted to keep the product. Such accommodations are exceptional, are evaluated individually and do not create an entitlement to a refund, credit or future accommodation.
Return Costs and Original Free Shipping
Free standard shipping covers the original delivery of a completed purchase. It does not cover the costs associated with an optional change-of-mind return.
The customer is responsible for the cost of shipping an eligible return to us. In addition, a return-processing and original-delivery deduction will be subtracted from the refund. This deduction helps cover the original carrier, packaging and fulfilment costs incurred to deliver the order, even when shipping was displayed as free at checkout.
One deduction applies per return authorization covering products from one original order. It is based on the heaviest individual item being returned, not the combined return weight, and will be disclosed before authorization:
- Products weighing less than 4 kg: CAD $25 plus applicable taxes.
- Products weighing 4 kg or more: CAD $35 plus applicable taxes.
The deduction, including applicable taxes, is capped at the eligible refund. It cannot create an additional amount owing. Multiple items or parcels under the same return authorization do not multiply the deduction. Return postage remains the customer’s responsibility. For low-priced products, the deduction and return postage can make a voluntary return uneconomic; ask us for an estimate before shipping.
Returns must be shipped within 10 calendar days after return authorization is issued. Returns sent without authorization, sent after the authorization has expired, opened during return transit due to inadequate packaging, or received in a condition different from the condition originally approved may be refused.
Orders cancelled before they have entered fulfilment may be refunded without a return-processing deduction. Once an order has been fulfilled, tendered to the carrier or shipped, the standard return conditions and deductions apply.
Defective, Damaged or Incorrect Products
The change-of-mind return conditions above do not apply to defective, damaged or incorrectly supplied products, or claims covered by applicable legal warranties. Contact us through our contact page so we can assess the problem under our Warranty and Returns policy. Legal warranty claims are not limited to defects noticed at delivery. Photographs and packaging can help an assessment, but the voluntary-return conditions above do not limit rights that cannot legally be excluded.
Nothing in this policy limits any consumer right that cannot legally be excluded or restricted.
Last Revision Date: October 4, 2026