Refund policy

Change-of-Mind Returns

We accept voluntary returns of eligible products within 30 days of delivery. To qualify, the product must be unused, unopened, in pristine condition and sealed inside its original transparent protective film. Proof of purchase and prior return authorization are required.

Products that have been removed from or opened through their protective film are considered opened products. Because our products are intended for food preparation and cannot be sanitized, refurbished or resold after opening, opened or used products are not eligible for change-of-mind returns or full refunds.

In certain circumstances, and entirely at our discretion, we may offer an alternative resolution for an opened non-defective product, such as a partial refund or complimentary replacement. The customer may be permitted to keep the product. Such accommodations are exceptional, are evaluated individually and do not create an entitlement to a refund, credit or future accommodation.

Return Costs and Original Free Shipping

Free standard shipping covers the original delivery of a completed purchase. It does not cover the costs associated with an optional change-of-mind return.

The customer is responsible for the cost of shipping an eligible return to us. In addition, a return-processing and original-delivery deduction will be subtracted from the refund. This deduction helps cover the original carrier, packaging and fulfilment costs incurred to deliver the order, even when shipping was displayed as free at checkout.

The applicable deduction will be disclosed before the return is authorized and is based on the product’s shipping category:

• Products weighing less than 4 kg: $25 plus applicable taxes.
• Products weighing 4 kg or more: $35 plus applicable taxes.

Returns must be shipped within 10 calendar days after return authorization is issued. Returns sent without authorization, sent after the authorization has expired, opened during return transit due to inadequate packaging, or received in a condition different from the condition originally approved may be refused.

Orders cancelled before they have entered fulfilment may be refunded without a return-processing deduction. Once an order has been fulfilled, tendered to the carrier or shipped, the standard return conditions and deductions apply.

Defective, Damaged or Incorrect Products

The change-of-mind return conditions above do not apply when we confirm that a product was defective, materially damaged before delivery, incorrectly fulfilled or otherwise covered by applicable legal warranties. These claims are evaluated separately under our replacement and warranty policy.

Nothing in this policy limits any consumer right that cannot legally be excluded or restricted.

Last Revision Date: July 19, 2026