Shipping policy

Shipping Policy

The following information explains our shipping rates, delivery timelines, tracking procedures and policies for parcels that are delayed, lost or returned to us.

HOW MUCH DOES SHIPPING COST?

We offer free standard shipping, with an estimated delivery time of 2 to 10 business days, to eligible residential and commercial addresses across most of Canada. No minimum purchase is required.

Free standard shipping does not apply to PO boxes, FlexDelivery addresses, certain remote postal codes or addresses located in the Canadian territories. Any applicable shipping charge will normally be calculated at checkout based on the delivery address and total shipment weight.

PO box and FlexDelivery addresses are serviced by Canada Post and are subject to the following shipping surcharges:

Orders weighing less than 4 kg: $15 plus applicable taxes.
Orders weighing 4 kg or more: $30 plus applicable taxes.

If a PO box or FlexDelivery address is entered but the applicable surcharge is not collected automatically at checkout, we will send an invoice by email for the outstanding amount. The order will remain on hold until the invoice is paid or an eligible alternative delivery address is provided.

Remote areas and Canadian territories are subject to the following shipping rates:

Orders weighing less than 4 kg: $20 plus applicable taxes.
Orders weighing 4 kg or more: $50 plus applicable taxes.

Estimated delivery to remote areas and Canadian territories is 10 to 30 business days.

In exceptional cases, including locations with limited carrier service, additional shipping charges may be required. We will contact you before shipping if the amount collected at checkout does not cover the available delivery service. You may approve the additional charge, provide another eligible address or cancel the unshipped order for a refund.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Orders typically require 1 to 3 business days for processing before shipment. Estimated delivery times begin once the order has been transferred to the carrier:

Most eligible Canadian addresses: 2 to 10 business days.
Remote areas and Canadian territories: 10 to 30 business days.
PO box and FlexDelivery addresses: according to the Canada Post service available for the destination.

Delivery estimates are not guaranteed and may be affected by holidays, peak periods, extreme weather, labour disruptions, carrier delays or other circumstances beyond our reasonable control.

DO YOU OFFER SIGNATURE-REQUIRED DELIVERIES?

We do not currently offer a signature-required delivery option at checkout. Depending on the carrier, delivery location and parcel value, a carrier may still require a signature or redirect the parcel to a nearby pickup location.

Customers who prefer delivery to a Canada Post location may use FlexDelivery. FlexDelivery addresses are treated as PO box addresses and are subject to the applicable PO box surcharge listed above.

When using FlexDelivery, enter the complete address provided by Canada Post, including the unique customer identifier. Additional instructions are available through Canada Post.

HOW CAN I TRACK MY SHIPMENT?

Once your order has shipped, you will receive a confirmation email containing the available tracking number and a link to the carrier’s tracking page.

Tracking information may require up to 48 hours to update after the shipping confirmation is issued.

I ORDERED MULTIPLE ITEMS BUT DID NOT RECEIVE THEM ALL

Orders containing multiple products may be divided into separate parcels or shipments. Each parcel may have its own tracking number and delivery date.

Please review all tracking information included in your shipping confirmation before contacting us. If an item is not listed as shipped or all listed parcels have been delivered and an item is still missing, email us at contact@maisonrodin.com.

MY ORDER HAS NOT ARRIVED

Please review the carrier’s tracking page for the latest delivery status. If the estimated delivery date has passed but the parcel remains in transit, allow up to 10 additional calendar days for delayed carrier scans or delivery interruptions.

If the parcel has not been delivered within 10 calendar days after the estimated delivery date, contact us at contact@maisonrodin.com. Include your order number, complete shipping address and any relevant tracking information. We will review the shipment and, where appropriate, open an investigation with the carrier.

If the carrier confirms that the parcel was lost in transit, we will provide an appropriate resolution, which may include a replacement or refund, subject to product availability and applicable consumer rights.

MY ORDER IS MARKED AS DELIVERED BUT I CANNOT FIND IT

If tracking shows that the parcel was delivered, please inspect the delivery location, entrances, side doors, secure areas, mailrooms and other locations where the driver may have left it. Please also check with members of your household, building management and nearby neighbours.

Carrier tracking may occasionally show a parcel as delivered shortly before the physical delivery takes place. Please allow until the end of the next business day before submitting a claim.

If the parcel still cannot be located, contact us promptly at contact@maisonrodin.com. We will review the circumstances and may ask you to confirm the delivery address, provide supporting information or cooperate with a carrier investigation. A delivered tracking status does not automatically guarantee a refund or replacement, but each claim will be evaluated based on the available evidence and applicable consumer rights.

ADDRESS CHANGES AND CUSTOMER INFORMATION

The customer is responsible for providing a complete and accurate delivery address, including the unit, apartment, buzzer or access information required for delivery.

Address changes are not guaranteed after an order has entered fulfilment or been transferred to the carrier. Carrier address-correction, redirection or reshipment fees resulting from incorrect or incomplete customer information may be charged to the customer.

If an address error was caused by MAISON RODIN, any necessary correction or reshipment will be arranged without additional shipping charges to the customer.

PARCELS RETURNED DUE TO DELIVERY ISSUES

If a parcel is returned to us because of an incorrect or incomplete address, an unsuccessful delivery attempt, refusal of delivery or failure to collect the parcel within the carrier’s holding period, we will contact you by email after the return has been received and inspected.

If you request a refund, the following return-processing and original-delivery deduction will be subtracted from the eligible refund:

Products weighing less than 4 kg: $25 plus applicable taxes.
Products weighing 4 kg or more: $35 plus applicable taxes.

Any shipping charges originally paid by the customer are non-refundable when the parcel was returned because of incorrect customer information, refusal, unsuccessful delivery or failure to collect the parcel.

If you request reshipment, you will be responsible for the applicable reshipping charges and any carrier fees associated with the previous unsuccessful delivery. Reshipment will be arranged after all applicable charges have been paid.

The deductions and reshipping charges described above do not apply when the parcel was returned because of an error by MAISON RODIN or the carrier.

ORDER CANCELLATIONS

Orders cancelled before they enter fulfilment may be refunded without a shipping or processing deduction. Once an order has been prepared, transferred to the carrier or shipped, it can no longer be cancelled and will be subject to the applicable return or returned-parcel conditions.

Nothing in this policy limits any consumer right that cannot legally be excluded or restricted.

Last Revision Date: July 19, 2026